1. General Terms for Returns and Exchanges
At Town Gallery, we are committed to ensuring our customers’ satisfaction. Returns or exchanges are accepted under the following conditions:
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Requests for returns or exchanges must be made within 3 days of receiving the product.
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The item must be unused, in its original condition, with packaging, labels, and original receipt intact.
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Products that have been opened or used cannot be returned or exchanged such as perfumes after removing the plastic seal or watches after being used.
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In the case of a manufacturing defect, the product will be replaced with a new one at no cost.
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Customers are responsible for shipping and return costs unless the product is defective or the error is on the store’s part.
2. Non Returnable Items
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Perfumes that have been opened or used.
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Watches or accessories that have been altered such as resized straps or modifications.
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Special offers or free gifts.
3. How to Request a Return or Exchange
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Contact our customer service at:
[Phone Number]
[Email Address] -
Provide your order number and reason for return or exchange.
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After approval, send the product to the store’s address.
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Once the product is received and its condition verified, we will:
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Exchange the product for another of the same category, or
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Refund the amount within 5 to 10 business days via the original payment method.
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4. Additional Notes
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Gifts can only be exchanged for another product of the same value.
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Products purchased during discounts or promotions will be refunded based on the discounted price.
Town Gallery
We are always here to ensure your satisfaction and the quality of our products.